Shipping policy

Domestic Shipping

Standard (5-8 Business Days): $8

Express (3 Business Days): $25

International Shipping

Please contact us via email at info@counterspike.com

Processing Time

Orders are processed within 2 business days excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

Privacy & Packaging

To protect your privacy, all products are shipped in plain, unbranded envelopes or boxes. No identifying product information appears on the exterior of the packaging.

Cancellations

After an order is submitted, processing begins and the order cannot be cancelled.  Please also see our Returns Policy.

Delayed Orders

In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

Damaged Orders

If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

For any additional support please email us at info@counterspike.com